Beauty and Wellness Services in the Melbourne Region

Victoria (VIC)

Best match results for beauty and wellness services in the Melbourne Region + 30km.

    Aesthet Studio is a full-range aesthetic solutions provider for women and men of all ages to look younger, more beautiful and feel amazing Aesthet Studio located in Surrey Hills, Melbourne, specialises in highly effective non surgical anti-aging solutions and advanced skin and beauty treatments/products, along with providing permanent hair reduction/removal, and classical beauty and wellness services. Our services are extensive and cover a vast range of conditions and goals. Why Select Aesthet ... Read more Studio? Boutique style aesthetics treatments delivered with a highly personalised attentive service, by a qualified and experienced aesthetician, who is passionate about getting dramatic results Truly effective solutions with visible results using advanced technologies Industry best practices with equipment based treatments only performed by trained operators, and a beautiful relaxing environment providing a positive experience Professional clinic-only products, with a range available ...

    New clients offer

    Validity: from 11 Jul 2018 to 31 Aug 2018

    We value and are attentive to all our clients, and having moved to this brand new location we of course want to meet many more new clients! SPECIAL OFFERS FOR NEW CLIENTS For all new clients we are offering all of the following: > Microdermabrasion + Peel + LED Massage for $79 (RRP $139) > $25 off any treatment of value $99 (RRP) or more > Free Consultation Pop into Aesthet Studio at 146 Union Road, and enjoy a delicious and nutritious herbal cup of tea on us! *WIN $50 CREDIT!* Click the link below to either sign up for a free no-obligation initial consultation or to subscribe to our mailing list - to automatically enter our draw for chance to win $50 credit towards any treatment(s) booking of $99 (RRP) or more. The winner will be contacted by email after 30th of August 2018 (date of the draw).

    Swedish Body Massage

    Validity: from 06 Aug 2018 to 31 Aug 2018

    Indulge yoursef or friends, or family with full Body Swedish Massage $60, 60 min by professionals. Gift vouchers available.

    Li'Tya, means ‘Of the Earth’, and is a unique range of skin, hair and body products based on Indigenous Australian plants and the principles of modern and Indigenous herbalism, aromatherapy and touch therapy. Li'Tya products are formulated using sustainably wild harvested, pure Australian botanicals and organic ingredients. Li'Tya is proudly Australian made and owned, certified cruelty-free with responsible packaging. Our products are sold worldwide in many leading Spas, Hotels and are ... Read more considered premium products for those who are seeking effective and luxurious products that are formulated using Native Australian Botanicals. Reviews Li'tya Pure Australian Botanical Products Rated 4.5/5 based on 17 reviews Li'tya Spa Treatment After experiencing a LI'TYA spa treatment at one of our luxury spa partners Rose contacted LI'TYA to find out all she could about our "beautiful products". LI'TYA has since proudly sponsored Rose's high performance skin care regime to ...

    Balance Complementary Medicine is a natural healthcare clinic, specialising in alternative and Chinese medicines as well as acupuncture, naturopathy, myotherapy and shiatsu located in the Bayside area, Melbourne. The practitioners at Balance are specialised in treating a wide range of health conditions to help you feel and look your best. We offer fertility acupuncture, cosmetic acupuncture, bowen therapy and many more natural therapy services. Whether you need help with an existing condition, ... Read more or you want to find out the cause of your health concerns, we are here to help. We combine cutting-edge techniques with a blend of modern science and ancient wisdom to get results. HICAPS is available on site and all our practitioners are accredited providers so if you have private health insurance you may be able to claim on the spot.

    TanTime brings you a perfect tan every time! Australia's award winning mobile spray tanning service. Voted best spray tans in Melbourne! One of our qualified beauty specialists will visit your home or event fully equipped with everything they need to give you that flawless looking tan that lasts, without a mess or fuss! Whether you are going to a wedding, you've booked a holiday or you are simply wanting that personal glow, we cater for every occasion. Experience a professional mobile spray tan ... Read more service that conveniently comes to your door, all year round. TanTime are setting the trend for spray tan sophistication with our versatile colour options, a selection of different tones & shades and your choice of drying times, every detail has been carefully considered with your best interests in mind! Our range of high quality solutions include leading brands such as Tuscan Tan, St.Tropez, Naked Tan, Mine Tan, & Vani-T for you to select from. We offer both express and overnight options and ...

    • PO Box 3057, Eltham, VIC 3095

    Redefining Beauty was started because as a customer we were looking for a more affordable source of high quality makeup products that weren’t outrageously priced. We supply the biggest range of Sigma Brushes, and plan to expand our range of products and brands based on demand. We do not have a store, Sigma Products are currently only available online in Australia. Every makeup artist in Australia has had the experience of having to choose poor quality brushes because a $500-$700 brush kit ... Read more wasn’t in their budget. This was what we experienced and what took us to the States to find an alternative high quality product. We wed shocked by how much cheaper the high end brands (even Australian ones) are in the US, and it quickly become clear that a lack of competition in Australia is what has allowed the prices to soar. This is what we are here to change! Sigma Beauty is an amazing brand that simply speaks for itself, and it is helping us to reach our mission of providing professional ...

    A friendly, and professional nail studio, where I have all of your hand and feet grooming needs covered. Looking for a nice little pamper time or beautifully enhanced natural looking acrylic, gels and gel manicures. With over 20 years experience, I still believe in the importance of keeping up with all the new and wonderful progresses in nail technology. Nail and salon hygiene is placed in great importance, so myself and my wonderful clients can be safe. Products used are Creative Nail Design ... Read more CND, OPI, Shellac, and Gelish Poly Gel. Nail art is also a passion, so if you have a design in mind or if your not sure what design you want, that's easy too, just check out my Instagram account at thefinishingtouchnailspa Extended hours help me to keep up with your busy lives and appointment needs.

    Our modern and well-maintained dental practice in Moonee Ponds welcomes patients of all ages. Our very youngest visitors will find plenty of toys in our comfortable TV room, and we take the time to put nervous patients at ease. Cleanliness and hygiene are extremely important, and our practice follows the very strictest infection control procedures. Innovative Dental prides itself on offering excellence in dental care, but we also care greatly about patient education and preventative dentistry. ... Read more When you visit us, we always allow plenty of time to explain any treatments, and to answer any questions you may have so you can make an informed choice about your dental care. Our modern and well-maintained dental practice in Moonee Ponds welcomes patients of all ages. Our very youngest visitors will find plenty of toys in our comfortable TV room, and we take the time to put nervous patients at ease. Cleanliness and hygiene are extremely important, and our practice follows the very strictest ...

    Motion Myotherapy | Clinical Health Northcote Offers Clinical Myotherapy, remedial massage and sports therapy services for musculoskeletal pain and dysfunction. Murray's love and passion for Myotherapy stems from his abilities to help and understand his clients personal needs. Through gaining a medical history and appropriate assessment a tailored treatment plan is prescribed. His professional hands on deep tissue focuses on pain management, injury prevention and postural correction. Whether it ... Read more be overcoming acute or chronic pain, stress management or striving for sporting greatness his dynamic skills and clinical approach have been crafted over the years from working with various health clinics, gyms and sporting teams. Murray has worked previously worked with the Melbourne Rebels Rugby Club and is currently with the Hawthorn Football Club. Murray has completed a Bachelor of Health Science - Clinical Myotherapy from the Southern School of Natural Therapies. He is a full registered ...

    Established for over 30 years in Armadale, Clover Skin & Body is the premier salon for indulgent skin management and relaxation. With a focus on skin results, the team at Clover have an unparalleled reputation throughout Melbourne for exceptional skin and beauty care. As award, winning skin and tanning experts, we have performed over 1 million corrective facial treatments and well over 2 million spray tans. (We’re voted Melbourne’s best Spray Tan and we’re featured on the Urban List!). We ... Read more are serious about results for all our clients. We believe in beautiful, healthy strong skin for life. We aim to inspire confidence and deliver a tailored solution with a unique and personalised experience for all our guests. We provide a secluded haven with a warm and inviting environment. From the moment, you enter our retreat, our team ensures a feeling of total comfort, peace and solace, where the focus is on you. Combining warm, inviting surrounds, our highly-trained skin therapists ...

    Massage for the mind body and spirit - Offering: Remedial Massage, Reiki / Reiki Workshops, Psychosomatic Therapy (Emotional Therapy), Ear Candling and Angel Intuition Any appointment can include one or multiple therapies that I offer, by combining Massage Therapy, Psychosomatics and Reiki, I am able to provide a greater scope of healing. It’s like your body actually talks to me and tells me what needs to be done. To make you well. The various types of treatments that can be covered are as ... Read more follows: Relaxation Massage Hot Stone Massage Lymphatic Drainage ReflexologyMassage 2 Sport & Athlete Massage Trigger Point Therapy Acupressure Points Deep Tissue Massage Myofascial Release Range of Motion Cupping Reiki Master hearings Psychosomatic Therapy Ear Candling Angel Intuition Remedial massage is also covered by Private Health Insurance, so if you have private health insurance with a level of extras cover that includes remedial massage. You can claim directly through myself with HICAPS. About ...

    Hairdressers Consulting

    101 Hair & Skin Care Pty Ltd is well known hair care company in the world with over 35 years of success. Established in April 1997 as the exclusive sales agent of 101 Hair & Skin Care Products in Australia. The company operates from its home in Chadstone Shopping Centre, Melbourne where you can buy best hair regrowth products online and also consult with a qualified doctor of Chinese Medicine. If you are looking for natural hair products and natural hair loss treatment, 101 Hair & Skin Care is ... Read more the name you can trust on. We are natural hair loss experts in Chadstone, Melbourne provide you best hair treatment through herbal follicular activation and will help you in your natural hair regrowth treatment. We are specialised in natural hair treatments to cure female pattern baldness, male pattern baldness, androgenetic alopecia and alopecia areata. We offer a 100% money back guarantee. With our 99% success rate and 13 international awards for our natural herbal products and over 30 million ...

    Professional nails salon located on chapel street. We have over 700 SNS colours, 300 OPI nail polish and 500 Shellac colours to choose from. We pride on service and hygiene. We use disposable spa liners and equipment are uv sanitised after each use.

    If you experience pain, stress and present with joint restriction then Massage aims to improve and trigger a healing process within your muscles. This effective treatment has numerous benefits, especially when undergoing other musculoskeletal therapies such as Chiropractic, Physiotherapy and Osteopathy. Rebates applicable with your Health Insurance provider. Nurture Massage will devise a massage therapy plan that is right for you with ongoing advise, referrals and all the support you need to ... Read more heal and change the way your body feels. Whether its relaxation or specific muscle therapy you seek Charmaine will provide the right care for you. Specialising in shoulder / arm and neck complaints. Remedial Massage can help and treat: Shoulder (frozen shoulder) and neck pain Headache and migraines Back pain Sciatica and nerve impingement Stress Tennis elbow/golfers elbow Sprains / strains and adema Arthritis pain Fibromyalgia and chronic fatigue Plantar ...

    Cosmetic Dental Implants

    Hawthorn East Dental offers all kinds of dental services in Hawthorn East, Australia. Our professional dentists are experts that solve your all dental needs such as cosmetic dentistry, children dentistry, oral surgery, root canal treatment and much more at a reasonable cost.

    Little do people know about what wonders a Hammam Spa can hold when you spend time relaxing with that soothing steam enriched with essential oils taking care of your body and relaxing it simultaneously. This is what we intend to bring to you at our wellness centre in Melbourne where you get to be a part of the Turkish and Moroccan Bath where your body is cleansed using organic products and allowing the senses to relax in the most comprehensive way. At our day spa in Brunswick, you are always welcome ... Read more to come over and relax your mind, body and soul where we put to use the best techniques to ensure that you leave feeling good and relaxed about yourself. Following non-invasive techniques, we help out with lipo massage, endermology, chiropractic techniques and several other natural treatments to make you life better. Why Choose Us? • Authentic Turkish Hammam to bring about holistic wellness • Organic products that help in bring effective results to the wellness of the body • Non-invasive ...

    Aura Dentists enjoys patronage of a loyal client base. Patients from every part of Melbourne visit this Bayswater dentist for rapid, reasonably priced, quality dental services. The dental clinic is at two locations in Melbourne: Cranbourne North and Bayswater. The one at Bayswater is easily reachable for patient living in Cranbourne, Croydon, Heathmont, Ringwood, and Wantirna. This Bayswater dentist has on-board some of the Melbourne’s best dentists. Families living around the suburb prefer ... Read more Aura Dentists to other dentists for dental care of any type. Visit this dentist in Bayswater for comprehensive dental care whether it is a regular check-up, aching tooth, a surgery, or a dental emergency. Book an appointment with this Bayswater dentist.

    Apart from being a good human, Most of us dream of having an attractive look to gear the confidence up! Hence, our cosmetic tattooing in Melbourne offers semi-permanent and permanent makeup for balanced eye brows and spotless beauty. We have a range of services that comprises of drawing in permanent shape and colour of eye brows, eyeliners and lip shading to enhance the natural beauty. Hence, you can skip your daily reapplication of cosmetics! Why choose us If you are a busy professional or an ... Read more outdoor person, who love being outside mostly for travelling, sports, etc. and find no time to wear makeup, may lack confidence. Hence, we give your beauty an exact shape and fullness with our art work. Whether it is eyebrows, eyeliner and lip liner tattooing in Melbourne area, we do all these to bring the best out of you. While performing semi-permanent and permanent makeup, we work on colour customization that can complement your skin tone. The result lasts for 1-3 years that need “top up” ...

    Synonymous with Melbourne's iconic myriad of laneways and backstreets, Laneway Man (you guessed it) is located down a quiet lane just off Toorak Road, in the leafy suburb of Toorak just minutes from the CBD. Laneway Man is a comfortable, masculine haven for every man, dedicated to catering for all your hair & grooming needs. Drop in or call ahead for a great haircut, classic shave, body waxing, tanning or your skincare needs. Kick back and relax with a cold beer or great coffee (if it's ... Read more a work day). Listen to some cool tunes and if you need to wait for your service, enjoy and explore our fragrance table. Our experienced staff with strong fragrance knowledge and training are happy to assist. Sample some new scents while waiting and work on styling it up.

    JC Unique conceptualized and created in 1995 by its founder, Jacqueline Joyce. She developed a unique and original concept in perfect harmony with its ecological and ethical philosophy dedicated to Beauty and Health. JC Unique mission statement is Delivering Experience with a Difference. JC Unique goal is to achieve a world standard of customer experience and provide aesthetic, Laser and physiatric services with ultimate results. Founder Jacqueline Joyce has always wanted to make people ... Read more feel good, look good and stay young longer- a holistic harmonized experience. Through years of research, further education and experience Jacqueline finally found the answer to the secrets of the age-defying beauty solutions for men and women. JC Unique Health & Beauty Laser Day spa total beauty solution is to provide a solution to everyone who is looking for an answer to feel and look good. JC Unique also offers a range of very specific products targeting skin conditions and body concerns. ...

    At Instant Cosmetic & Laser Clinic we strive to provide the most professional levels of laser and cosmetic service and care with the help of a very friendly, highly qualified team that aims to achieve the highest standards the latest in non-invasive cosmetic enhancement technology and products. We offer a wide range of hair and skin care treatments with our latest laser technology.

    SGD Body & Beauty offers a calming, pampering, relaxing experience with our mobile beauty therapy and makeup artistry, with qualified therapists in the comfort of your own home. We use professional quality makeup & skin care products, including Arbonne skin care & cosmetics, and Jeunesse stem cell derived skincare. We want you to look & feel your best, and empower you to be healty & beautiful, with convenient, and safe beauty treatments and products. We empower women to nurture themselves and maintain ... Read more a beauty regime that fits within their lifestyle, and learn makeup skills to enhance their natural beauty, whilst understanding that our lives don’t need to be any more complicated.

    Supreme Dental Care is a popular clinic based in Glen Waverley VIC 3150, Australia, serving patients since 2012 with professional dentists having 40 years of combined experience in total. Some of our services offered include,   Dental Implants   Orthodontics Braces and Invisalign   General dentistry Cleaning and Scaling Dental Extractions Bruxism (teeth grinding) White Tooth Fillings Root Canal treatment Periodontics care/Gum disease Dentures   Cosmetic Dentistry Teeth ... Read more whitening Porcelain Veneers Crowns and Bridges     We also provide technology support to other dental clinics in the industry including OPG, LAT CEPH, 3D Cone Beam, Image Delivery.   Additional information:   Languages spoken: English, Mandarin, Cantonese Nearby parking available: Yes Payment methods: Credit card, Cash, HICAPS, Government Vouchers, CDBS, DVA and TAC Insurance accepted: ALL    Call now to make a booking, or to find out what promotions are available! ...

    MOBILE MAKEUP ARTIST Sarah is a certified makeup artist, with over 10 years experience in the industry. She has worked at one of Australia's leading makeup brands and is available for freelance; -Bridal -Glam -School Formals/Debutante -Editorial -Red carpet As a professional makeup artist Sarah only uses the highest quality products on her clients from brands such as Hourglass, Napoleon Perdis, Morphe Cosmetics, Inglot, Stila, NARS, Tarte, Anastasia Beverly Hills, Zoeva, Too Faced ... Read more and Makeup Forever. This is a mobile business and hours vary week to week depending on bookings. Please email or call for bookings. Follow Sarah on Instagram Facebook Call or email for all booking inquiries. SERVICE PRICE LIST: Glam- $70 (lashes + $15) School Formal/Debutante- $70 (lashes + $15) Eyes Only with Lashes- $50 Bridal Trial- $100 Bridal- $120 (lashes + $15) Bridesmaids- $100pp (lashes + $15) Jnr Bridesmaid/Flowergirl - $60pp (10-16yo) Mother of Bride/Groom- ...

    Hairdressers Hair Stylists

    Factory Direct Hair & Beauty Furniture, Equipment, Products & Accessories your One Stop Shop Retail at Wholesale Prices, UP TO 70% OFF! Including: Workstations, trolleys, wash basins, salon styling chairs, cutting stools, saddle stools, shampoo / basin chair, salon equipment, hair dryers, hair steamers, wall dryer, wall steamer, barber chairs, barber poles, barber light, reception desks, cashier desk, couch, waiting chairs, retail stands, display stands, magazine racks, scissors, clippers, trimmers, ... Read more razors, mirrors, beauty beds, wax beds, massage beds, beauty / hairdressing cases, bags, pouch, mag lamps, manicure table, pedicure foot spa and massage, pedicure stool, towel warmers, vapourzones, facial steamers with ozone, UV sterilizer, hot cabinates, woods lamp, wax pots single or double, paraffin wax heater, hair dryers, hair steamers, accelerators, rollerball, climazone, 100% human hair extensions, hair weft, tape extensions, skin hair extensions, hair wigs, clip in hair extensions, ...

    BEAUTY PROFESSIONAL MAKEUP SUPPLIER Allure Beauty Shop sells the latest beauty products online and instore – Our products range includes skin care, hair care, makeup and nail products from your favourite beauty brands. We are a one stop beauty shop for award-winning, high-end and exclusive lines of cosmetics. We also provide makeup lessons, workshops, skin and makeup consultations.

    Come in and let us destress your day! Lovely skliied therapist wait for you. 118 Bridge Rd Richmond Our studio is cosy cool and the heated tables warm your whole body while you receiving a total body hot oil relaxing massage from our skilled theripest.  Our east west fusion massage is a great way to relax and heal your muscles and body as a whole. The technique includes deep tissue and remedial massage through the use of long under body and full body strokes. This ensures the energy ... Read more will free itself from your body. Our theropst magic hands will gentle stretching the joints will become freer and release a build-up of tension. You will feel the relaxation and bliss come over your entire body, Book a Relaxtion Massage today! Call us on Open 10am to 11pm 7 Days

    Professional manicures, pedicures and waxing services. Biggest selection of nail polish to choose from with over 1000 OPI, 450+ shellac, 500+ gel colours. Our equipment are all sanitised after each use. All major credit cards accepted.

    With over years of experience, Dr Jeremy Wilson is a master in facial style and surgical revival. Their way to deal with Facelift Melbourne surgery keeps up the trustworthiness and impressive structure of your face. Rhinoplasty Melbourne is a standout amongst the most huge and groundbreaking of any surgery a man can pick. Aside from the previously mentioned services, we likewise bargain in Arm Lift Melbourne operations and Thigh Lift Melbourne options. Throughout the years, we have built up a few ... Read more new methods that take into consideration more specific outcomes, less wounding and quick recuperation. At Jeremy Wilson, our approach is not just about fat misfortune, but rather reconstructing your confidence and certainty. Abdominoplasty Melbourne is a mind-boggling methodology yet our driving Melbourne Plastic Surgeons are Specialists who commit their practices to reshaping and shaping the body Call Jeremy Wilson today to talk about the cost of your Breast Augmentation Melbourne .

    Gia is the owner/operator of Outer2Inner and her priority is to give clients the experience of feeling great about their external beauty which in turns creates internal happiness and satisfaction. Whether it be advanced results driven skin treatments, beauty needs, professional makeup or Cosmetic Tattooing, Gia only wishes to surround you in a positive environment with professional advice and service. There are many services to chose and Gia is sure there is something there that would suit every ... Read more individual. Gia works in a beautiful ambient room within Shima Hair Salon in Cowes offering all beauty treatments on her website from Wednesday to Friday. (appointment only) She also works on Saturdays (appointment only) for Wedding parties and Cosmetic Tattooing in Cowes. Recently Gia has also joined a specialists clinic in Wonthaggi offering only Cosmetic Tattooing and IPL hair removal available Monday & Tuesdays (by appointment only). Gia looks forward to meeting every client, and hopes ...

    Creating beautiful experiences through caring, conscious therapies: Beauty, Spa, Hair, Wellness, Magic.

    Located only five minutes drive from the beautiful Peninsula Hot Springs, Touch of Peace Massage Therapies Rye is ideally situated for a massage or treatment before or after your visit. Specialising in couples massage our cozy home based studio is perfect for a visit with a friend or special someone side by side for a massage, or combination of massage and spa treatments. Touch of Peace Massage Therapies also offer a peninsula wide mobile massage service on the Mornington Peninsula and we can ... Read more visit you at your home or holiday accommodation at a time that suits you...Whether you are celebrating a special occasion, romantic getaway, girl's weekend away, hen's party or just enjoy a massage in your own home or accommodation then we have everything required for a total relaxation experience.....just make sure you book early! Treatments are priced according to whether they are studio or mobile. Mobile prices may be subject to change depending on your location.

    • 229 Melville Rd, Pascoe Vale South, VIC 3044

    "MELBOURNE'SFINEST" Grooming Melbourne since '98, Fresh Tailored Stylecuts, Shaves, Colors, Treatments, Haircare & Specialty Coffee.. Enjoy. Call 13OO 4 OZZIEO

    Melbourne Gastro Surgery Specialize in State of the art Gastro Intestinal and Weight Loss Surgery. Visit us!

    At Classic Beauty Toorak we specialise in Bespoke Treatment Plans designed to enhance an individuals skin and complexion.  We use state of the art technology combined with therapeutic products and formulations.  We also provide prescription skin maintenance regimes for at home care. We sincerely care about all of our clients and are committed to continuous education and training so that we stay updated with the latest in skin and beauty and provide you with the best service and advice possible. We ... Read more are thirsty for new information and I believe you can never stop learning and evolving as part of our wonderful industry.

    Skincare Consultations

    Our boutique beauty and skin care salon, provides the highest quality treatments in a relaxed and professional environment. We offer microdermabrasion treatments, peels and facials to suit individual needs. Our cosmetic doctor will provide a free consultation to answer any questions in regards to cosmetic injectables. Other available treatments: female/male waxing, shellac manicures, shellac pedicures, relaxation massage, electrolysis, spray tans, lash tinting

    Platinum Nails & Beauty is owned & run by Kate who has qualifications in Nails, Spray Tanning, Eyelash Extensions, Facials & Waxing/tinting. Kate sets her business apart by taking the time with each client to ensure they get the best treatment/sessions & results possible, in a friendly environment. She gets great satisfaction from knowing her clients are very happy with the professional service and quality they receive time after time.

    YongHe Chinese Medicine in Malvern East uses a combination of traditional Chinese medicine, acupuncture, gua sha, cupping therapy and Chinese herbal medicine to promote the holistic health of patients. We aim to not only treats the symptoms of the disease, but also target and address the root or the cause of the health issue. Using natural, holistic traditional Chinese medicine we are able to treat a range of conditions including fertility & IVF support, pain management, weight loss & more. Located ... Read more conveniently in Malvern East we offer a very pleasant, calm and relaxing environment to look after your health needs.

    • 3/36 Jackson Street, Toorak, VIC 3142

    We believe that everybody deserves to realise their full potential, so with a passion for excellence in plastic surgery, our goal is to achieve the best possible outcomes for our patients. Offering a superior level of quality, care and ethics in surgical and non-surgical procedures, Re. is our personal commitment to exceeding your expectations and providing the kind of service you deserve, pre and post treatment